SHIPPING POLICY

VIVKUG processes and ships orders according to the shipping options displayed at checkout. Available destinations, shipping charges, and estimated delivery times may vary by destination and product.

Order processing:Estimated delivery time: 10–15 days. This is an estimate, not a guaranteed delivery date. Please confirm whether the 10–15 days are calendar days or business days and whether this estimate includes order processing before publishing. Shipping charges: Displayed at checkout before payment, unless otherwise expressly stated. Tracking: If tracking is available for your order, we will provide tracking information when it becomes available.

Delivery estimates are not guaranteed. Customs processing, carrier delays, weather, holidays, and incorrect delivery details may affect arrival times. Customers are responsible for providing an accurate shipping address. If your parcel is delayed, damaged, or appears lost, contact us with your order number so we can investigate. Import duties and taxes, if applicable, will be handled as disclosed at checkout and as required by law: 

Operated by: Shenzhen Dayunjia International Logistics Co., Ltd. Business Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Phone: +86 17722594488

Email: service@vivkug.com

Website: https://vivkug.com/