FAQ

Q: What does VIVKUG sell?

A: VIVKUG offers plush toys and soft gift items. Check individual product pages for product details and suitability. 

Q: How can I track my order?

A: If tracking is available, tracking details will be sent after shipment. Contact customer service with your order number if you need help.

Q: How long does shipping take?

A: Estimated delivery time is 10–15 days, subject to carrier and customs delays. Please see our Shipping Policy and checkout details. Confirm whether these are calendar or business days before publishing.

Q: Can I return a product?

A: Returns are subject to our Return & Refund Policy and applicable consumer rights. Please contact customer service before sending an item back.

Q: Are all plush toys suitable for young children?

A: Not necessarily. Review each product's age recommendations, warnings, and care instructions before purchase and use.

Q: How do I contact you?

A: Email service@vivkug.com or call +86 17722594488.

Operated by: Shenzhen Dayunjia International Logistics Co., Ltd. Business Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Phone: +86 17722594488

Email: service@vivkug.com

Website: https://vivkug.com/