RETURN & REFUND POLICY

We want you to have clear information about returns and refunds before purchasing from VIVKUG.

Return request period: You may request a return within 30 days after receiving your item. Please contact us within this 30-day period to initiate the return process.

To request a return, contact service@vivkug.com with your order number, a description of the issue, and photographs if the item arrived damaged, defective, or incorrect. Please contact us before mailing any item so we can provide return instructions and confirm your return request.

Return Address: Shenzhen Dayunjia International Logistics Co., Ltd. Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China Phone: +86 17722594488 

Please use this return address only after contacting customer service and receiving return instructions.

Approved refunds will be made to the original payment method where possible. Nothing in this policy limits rights that customers may have under applicable consumer protection laws. For damaged, defective, or incorrect goods, contact us promptly so we can review an appropriate remedy.

Operated by: Shenzhen Dayunjia International Logistics Co., Ltd. Business Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China

Phone: +86 17722594488

Email: service@vivkug.com

Website: https://vivkug.com/